Commercial terms

General principles for paid access, delivery, cancellation, refunds and individual service agreements.

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1. General information

This page describes general principles for a paid LemmingMeteo service. It is not a public offer, an order confirmation or a complete contract of sale. A free account or a page showing a feature does not authorise a charge.

Paid access requires a separately presented and accepted order, offer or agreement. It must identify the contracting seller and provide the information required by the law applicable to the transaction.

2. Information before payment

Before accepting an order or payment, the applicable offer must state:

  • The seller identity, registration and contact details required by applicable law.
  • The service, available features, coverage, usage limits, licence scope and any material technical requirements.
  • The total price, explicit currency, applicable taxes, payment method and any additional charges.
  • The access period, activation arrangements, renewal conditions and any recurring billing consent.
  • Cancellation, withdrawal, refund and complaint procedures, including any applicable time limits.

3. Access and delivery

Digital access is supplied for the scope and period stated in the accepted order. Activation timing, service levels and any support commitment must be stated there. Paid access does not transfer ownership or authorise redistribution unless the agreed licence expressly allows it.

Contact LemmingMeteo if confirmed access is not supplied or materially differs from the accepted description. The remedy depends on the agreement and applicable law; mandatory customer remedies remain available.

4. Renewal and cancellation

Automatic renewal or recurring charges require advance disclosure and any express authorisation required by law. A cancellation method and the effect of cancellation on the current access period must be disclosed before purchase.

Cancellation does not, by itself, determine whether a refund is due. The accepted order and applicable law govern that question. A new price or materially different renewal condition must be communicated with any notice or consent required by law.

5. Withdrawal and refunds

Mandatory consumer withdrawal, cancellation and refund rights apply wherever the transaction qualifies for them. There is no universal rule that all digital purchases are non-refundable. Starting digital delivery affects a withdrawal right only to the extent allowed by law and after any required information, request, consent and acknowledgement.

To request cancellation or a refund, contact LemmingMeteo with the order reference, purchase date and reason. Do not include full card details. Entitlement, the response period and the amount due are determined by the applicable order and law. Approved refunds should use the original payment method where appropriate; the time when funds appear can depend on the payment provider or bank.

6. Complaints and disputes

Please describe the issue and the remedy requested when contacting LemmingMeteo. A good-faith contact process does not restrict mandatory rights to raise a payment dispute, complain to a competent authority or bring a claim before a legally competent court.

The accepted commercial agreement may specify applicable law and dispute procedures, subject to mandatory protections.